Refund and Cancellation Policy
Refund and Cancellation Policy
- For all appointments (whether made online or through a clinic), we require at least 48 hours’ notice for cancellation or change in appointment date/time.
- If you cancel or change your appointment with less than 48 hours’ notice or you do not attend your appointment, we reserve the right to charge a ‘Cancellation Fee’ or ‘No Show Fee’.
- Pre payment will be non refundable (full amount)
- Transfer Policy
- Once booked (whether online or made at a clinic), treatments/services cannot be transferred to other individuals, this includes pre-paid treatments.
- Pre-paid treatments for specific treatment areas cannot be transferred to other treatment areas.
- Package Expiry
- Pre-paid treatments have an 8 month expiry date from the date of purchase.
- In the case of pregnancy, the expiry date is negotiable.
